Terms and Conditions

Terms & Conditions

  • Last Updated: June 2026

Last Updated: June 2026

Welcome to GreenLife Experience Pvt. Ltd. (“GreenLife”, “we”, “our”, or “us”). By accessing or using our website, products, and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or making a purchase.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website and services.

General Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not engage in any activity that may damage, disrupt, or interfere with the operation of the website.

GreenLife reserves the right to refuse service, terminate accounts, or cancel orders if any misuse, fraud, or violation of these terms is detected.

Product Information

We strive to ensure that all product descriptions, specifications, images, pricing, and availability information displayed on our website are accurate.

However:

  • Product colors may vary slightly due to screen settings and photography.

  • Specifications may change without prior notice due to manufacturer updates.

  • Product availability is subject to stock status.

  • GreenLife reserves the right to correct any errors, inaccuracies, or omissions at any time.

Orders & Acceptance

When you place an order through our website:

  • You agree that all information provided is accurate.

  • Your order is considered a purchase request and is subject to acceptance.

  • GreenLife reserves the right to cancel or refuse any order at its discretion.

  • An order confirmation does not guarantee acceptance until payment verification and processing are completed.

In the event of pricing errors, stock issues, or suspected fraudulent activity, GreenLife may cancel the order and issue a refund where applicable.

Pricing & Payments

All prices displayed on the website are listed in Nepalese Rupees (NPR) unless otherwise stated.

GreenLife reserves the right to:

  • Modify product prices without prior notice.

  • Update promotional offers at any time.

  • Limit promotional discounts or coupon usage.

Payments are processed through authorized payment providers and secure payment gateways.

GreenLife does not store full payment card information on its servers.

Shipping & Delivery

Delivery timelines displayed on the website are estimates and may vary due to:

  • Customer location

  • Courier service delays

  • Public holidays

  • Weather conditions

  • Unexpected operational circumstances

While we strive to deliver orders within the estimated timeframe, GreenLife shall not be held liable for delays beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

Returns & Replacements

Products may be eligible for replacement or return subject to GreenLife’s Return Policy.

Customers must report any damaged, defective, or incorrect items within the specified return period.

Returned products must:

  • Be unused where applicable

  • Include original packaging

  • Include all accessories and documentation

  • Meet return eligibility requirements

GreenLife reserves the right to inspect returned products before approving replacements or refunds.

Warranty

Selected GreenLife products are covered by a limited manufacturer’s warranty.

Warranty coverage, limitations, exclusions, and claim procedures are governed by the GreenLife Warranty Policy.

Warranty claims require valid proof of purchase and are subject to product inspection.

Warranty coverage does not include accidental damage, misuse, unauthorized repairs, or normal wear and tear.

User Accounts

Users may create an account to access certain website features.

Account holders are responsible for:

  • Maintaining account confidentiality

  • Protecting login credentials

  • All activities conducted through their account

GreenLife shall not be liable for losses resulting from unauthorized account access caused by the user’s failure to protect account credentials.

Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Videos

  • Text

  • Website design

  • Branding materials

is the property of GreenLife Experience Pvt. Ltd. or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from GreenLife.

Limitation of Liability

To the maximum extent permitted by law, GreenLife shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Data loss

  • Service interruptions

arising from the use of the website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the product or service giving rise to the claim.

Third-Party Links

Our website may contain links to third-party websites or services.

GreenLife does not control and is not responsible for:

  • Third-party content

  • Privacy practices

  • Website policies

  • Services offered by external providers

Users access third-party websites at their own risk.

Promotional Offers & Coupons

Promotional offers, discount codes, vouchers, and campaigns are subject to specific terms and availability.

GreenLife reserves the right to:

  • Modify or withdraw promotions at any time

  • Limit promotional quantities

  • Reject misuse of promotional offers

  • Cancel orders involving fraudulent coupon usage

Privacy

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

By using the website, you consent to the practices outlined in the Privacy Policy.

Changes to Terms & Conditions

GreenLife reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Nepal.

Any disputes arising from the use of the website, products, or services shall be subject to the jurisdiction of the competent courts of Nepal.

Contact Us

For questions regarding these Terms & Conditions, please contact:

GreenLife Experience Pvt. Ltd.

Email: support@greenlifeexperience.com.np

Phone: +977-XXXXXXXXXX

Website: www.greenlifeexperience.com.np

Business Hours:
Sunday – Friday
10:00 AM – 6:00 PM