Privacy Policy

Privacy Policy

  • Your data is safe

Last Updated: June 2026

GreenLife Experience Pvt. Ltd. (“GreenLife”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, register warranties, submit inquiries, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you interact with our website or services:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Company Name (for corporate orders)

  • VAT Information (where applicable)

Order & Transaction Information

  • Products purchased

  • Order history

  • Payment information (processed through secure payment providers)

  • Delivery details

Warranty & Support Information

  • Product registration details

  • Purchase records

  • Warranty claims

  • Product serial numbers

  • Support requests and communication records

Website Usage Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Pages Visited

  • Time Spent on Website

  • Cookies and Analytics Data

How We Use Your Information

We use the information collected for the following purposes:

  • Process and fulfill orders

  • Deliver products and services

  • Provide customer support

  • Process warranty registrations and claims

  • Respond to inquiries and requests

  • Improve website functionality and user experience

  • Send order updates and service notifications

  • Prevent fraud and unauthorized activities

  • Comply with legal and regulatory requirements

Marketing Communications

With your consent, we may send:

  • Promotional offers

  • Product updates

  • New product launches

  • Seasonal campaigns

  • Service announcements

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting us directly.

Cookies & Tracking Technologies

GreenLife uses cookies and similar technologies to improve website performance and user experience.

Cookies help us:

  • Remember user preferences

  • Improve website functionality

  • Analyze website traffic

  • Measure marketing performance

  • Deliver relevant advertisements

Users may disable cookies through their browser settings, although some website features may not function properly.

Sharing of Information

GreenLife does not sell, rent, or trade personal information to third parties.

We may share information only when necessary with:

  • Payment service providers

  • Delivery and logistics partners

  • Technical service providers

  • Customer support partners

  • Government or regulatory authorities when required by law

All third parties are expected to maintain appropriate security measures and confidentiality standards.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

  • Disclosure

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and services

  • Process warranties and support requests

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Third-Party Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or external services.

GreenLife is not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of any third-party services they access.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw marketing consent

  • Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details provided below.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

Changes to This Privacy Policy

GreenLife reserves the right to update or modify this Privacy Policy at any time.

Any updates will be published on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

GreenLife Experience Pvt. Ltd.

Email: support@greenlifeexperience.com.np

Phone: +977-XXXXXXXXXX

Website: www.greenlifeexperience.com.np

Business Hours:
Sunday – Friday
10:00 AM – 6:00 PM