Shipping and Returns Policy

Last Updated: June 2026

At GreenLife, we strive to provide a smooth shopping experience from order placement to delivery and after-sales support. This policy outlines our shipping procedures, return eligibility, replacement conditions, and refund process.

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.

Customers will receive order confirmation and shipping updates via email, SMS, or phone call where applicable.

Delivery Coverage

GreenLife delivers products across Nepal through trusted logistics and courier partners.

Delivery availability may vary depending on location and courier service coverage.

Estimated Delivery Time

Location Estimated Delivery Time
Kathmandu Valley 1–3 Business Days
Major Cities 2–5 Business Days
Other Areas of Nepal 3–7 Business Days

Delivery timelines are estimates and may be affected by:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Remote delivery locations

  • Unexpected operational circumstances

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

GreenLife may offer free shipping promotions on selected products, campaigns, or order values.

Order Tracking

Once an order has been shipped, customers may receive tracking details through email, SMS, or customer support communication.

For shipping-related inquiries, customers may contact our support team.

Return & Replacement Policy

We want every customer to receive products in perfect condition. If you receive a defective, damaged, or incorrect item, we are here to help.

Eligible Return & Replacement Cases

Products may qualify for return or replacement if:

✓ The wrong product was delivered

✓ The product arrived damaged during shipping

✓ The product has a verified manufacturing defect

✓ The product received is significantly different from the product ordered

Claims must be reported within 3 days of delivery.

Conditions for Return Approval

To qualify for a return or replacement:

  • The product must be in its original condition.

  • Original packaging, accessories, manuals, and included items must be retained.

  • Proof of purchase must be provided.

  • The product must not show signs of misuse, damage, or unauthorized modification.

GreenLife reserves the right to inspect the product before approving any return or replacement request.

Non-Returnable Items

The following items are generally not eligible for return:

✕ Products damaged by misuse or negligence

✕ Products damaged after delivery

✕ Products showing signs of physical damage caused by the customer

✕ Products without proof of purchase

✕ Products with missing accessories or original packaging

✕ Clearance, promotional, or specially discounted products unless defective

✕ Warranty issues that fall outside the warranty coverage terms

Refund Policy

Refunds are only issued when:

  • A replacement product is unavailable.

  • An order is cancelled before shipment.

  • GreenLife approves a refund after inspection and verification.

Approved refunds will be processed using the original payment method whenever possible.

Refund Processing Time

Once approved, refunds are typically processed within 7–14 business days, depending on the payment provider, banking institution, or payment method used.

Processing times may vary and are outside GreenLife’s direct control.

Order Cancellation Policy

Customers may request order cancellation before the order is dispatched.

Once an order has been shipped, cancellation requests may no longer be possible and the order may instead be subject to the return process after delivery.

GreenLife reserves the right to cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Payment verification issues

  • Operational limitations

In such cases, customers will be notified and any eligible payment will be refunded.

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect:

  1. Take clear photos of the product and packaging.

  2. Contact GreenLife Support within 3 days of delivery.

  3. Provide your order details and supporting evidence.

  4. Our team will review the request and guide you through the next steps.

Failure to report issues within the specified period may affect eligibility for replacement or return.

Contact Support

For shipping, return, replacement, or refund assistance, please contact:

GreenLife Experience Pvt. Ltd.

Email: support@greenlifeexperience.com.np

Phone: +977-XXXXXXXXXX

Business Hours:
Sunday – Friday
10:00 AM – 6:00 PM

We appreciate your trust in GreenLife and are committed to providing a reliable shopping experience and responsive customer support.